Shipping & Returns

Shipping Delay Notice: 

Orders from September 25, 2024 to October 24, 2024 Are Experiencing Fulfillment Delays of up to 3 weeks after the order is placed due to high demand and manufacturer capacity. Orders placed after October 25th 2024 will ship within the normal time frames as we've already doubled the manufacturing capacity to meet demands. 

 

Returns policy: 

Within 90 days after the order is delivered, it is eligible for return.

The delivery date is based on the tracking number for the order.

To start the return process, please contact us at hello@neuralife.co , no return is accepted if sent directly to our address, that is not a return address. 

We are not responsible for orders lost in transit or damaged unless order insurance has been purchased with the order.

Shipping: 

Processing times: 1-5 days

Average Delivery Times: 5-12 Days within the US, Canada, Australia, the UK and New Zealand.

Europe Delivery Times: 3-7 Days

Other Parts of the World: 10-20 Days